Transforming Customer Enrollment Through DevOps and Observability
Client: Scouting America
A leading nonprofit modernized its enrollment platform using AWS DevOps practices, CI/CD automation, monitoring, and observability to improve performance, scalability, and reliability during peak enrollment periods.
Challenge: The organization needed to reduce registration friction, improve application availability, and gain better visibility into platform health while supporting multilingual and voice-enabled engagement.
Solution: Myridius designed and implemented a cloud-native AWS architecture using Amazon Bedrock, AWS Lambda, Amazon ECS, DynamoDB, OpenSearch/Kendra, Polly, Transcribe, S3, RDS, CI/CD pipelines, and observability tooling.
Results:
- Improved enrollment experience and application performance
- Reduced registration abandonment
- Increased scalability during peak enrollment periods
- Enhanced reliability through monitoring and observability
- Enabled multilingual, voice-enabled customer engagement
Scaling High-Volume Ticketing with DevOps, Monitoring & Observability
Client: Live Nation
A leading entertainment and ticketing organization modernized its platform with AWS DevOps, CI/CD automation, monitoring, and observability to improve scalability, resilience, and delivery speed.
Challenge: The organization needed to manage extreme traffic spikes during ticket releases while maintaining performance, availability, and security.
Solution: Myridius implemented a modern AWS architecture using Amazon ECS, RDS, EFS, CloudFront, Lambda, DynamoDB, Global Accelerator, WAF, ElastiCache Redis, Datadog, BigPanda, GitLab CI, and AWS Systems Manager.
Results:
- Improved scalability during major ticket release events
- Faster software delivery through CI/CD automation
- Enhanced platform resilience and availability
- Reduced operational overhead through automation
- Improved incident response with centralized monitoring and AIOps