what we do / SERVICENOW CONSULTING
ServiceNow Consulting: Accelerate Your Enterprise Digital Transformation
Partner with Myridius to unify your front, middle, and back offices on the Now Platform, driving smarter operations and exceptional experiences.
HOW WE HELP
Driving Enterprise-Wide Transformation with ServiceNow
We help organizations unlock the full value of the ServiceNow platform by connecting front, middle, and back-office workflows into a single, intelligent system of action. Our approach aligns ServiceNow to your business objectives, whether that’s improving service delivery, increasing operational efficiency, or enabling scalable growth, so the platform drives real, measurable outcomes. From initial strategy through implementation and ongoing optimization, we deliver secure, AI-enabled ServiceNow solutions designed for long-term impact across your enterprise.
OUR APPROACH
Building Resilient, Future-Ready ServiceNow Experiences
We combine platform expertise with a proven agile methodology to deliver ServiceNow solutions that move the needle. We align the platform to your workflows, business goals, and long-term operating model to ensure adoption, scalability, and measurable impact.
We start by uncovering the realities of your current processes and identifying the highest-value opportunities for transformation. Through collaborative design, iterative development, and a focus on user enablement, we deliver solutions that accelerate time-to-value and evolve with your business.
WHY CHOOSE US
Your Trusted ServiceNow Transformation Partner
With certified architects and enterprise-focused consultants, Myridius brings the deep expertise needed for complex, organization-wide ServiceNow deployments. Our proven methodology, refined through large-scale transformation programs, accelerates time-to-value and delivers predictable outcomes. And with scalable, future-ready solutions that tap into the latest ServiceNow capabilities, including AI and automation with Now Assist, we help you modernize operations and unlock lasting business impact.
Best-In-Class Services
END-TO-END SERVICENOW IMPLEMENTATIONS
Design and deploy ServiceNow from strategy and architecture through full platform rollout, including integrations with ERP, CRM, and legacy systems.
CUSTOMER SERVICE MANAGEMENT (CSM)
Unify customer interactions across channels, automate case workflows, and enable proactive service experiences through intelligent self-service and AI-driven resolution.
FIELD SERVICE MANAGEMENT (FSM)
Optimize scheduling, dispatch, and mobile workforce productivity while ensuring seamless coordination between field teams, back-office operations, and customers.
SERVICENOW CPQ ENABLEMENT
Streamline lead-to-cash processes by automating complex configurations, pricing rules, and quote generation to accelerate sales cycles and reduce manual errors.
SERVICE OPERATIONS MANAGEMENT (SOM)
Improve service reliability and performance by connecting service requests directly to operational health, incident management, and enterprise monitoring.
PLATFORM OPTIMIZATION & MANAGED SERVICES
Maximize ROI with ongoing platform support, performance tuning, health checks, and continuous adoption of new ServiceNow capabilities, including AI and automation.
ServiceNOW
Solutions Built for the Demands of Your Industry
MANUFACTURING
Deliver connected operations with intelligent workflows that improve asset reliability, streamline service, and increase production efficiency.
Solutions
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Predictive maintenance and asset service workflows powered by ServiceNow FSM
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Digitized shop floor, supplier, and service request processes
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Integrated IT and OT workflows for faster issue resolution
RETAIL & CONSUMER GOODS
Deliver consistent, connected retail operations with intelligent workflows that empower employees and elevate customer experiences.
Solutions
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Unified store operations for IT, HR, and facilities on a single platform
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Customer service workflows supporting DTC, loyalty, and omnichannel engagement
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Product lifecycle and promotion management across retail channels
BANKING, FINANCIAL SERVICES & INSURANCE
Deliver secure, compliant service experiences with intelligent workflows that improve efficiency, transparency, and customer trust.
Solutions
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Automated risk, compliance, and audit management through ServiceNow GRC
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Streamlined customer and commercial account onboarding workflows
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Integrated service operations to support branches, agents, and customers
Hyper-Personalized Guest Experience Management
Deliver tailored guest journeys with AI-driven personalization, dynamic content, and 24/7 support. From booking to check-out, every interaction feels seamless, personal, and loyalty-building.
Data Monetization, Analytics, Smart Inventory & Revenue Management Powered by AI
Maximize revenue with real-time pricing, demand forecasting, and cross-brand optimization. Our AI solutions help you uncover growth opportunities while improving resource utilization.Intelligent Operations Optimization via AI
Streamline operations with AI-powered scheduling, predictive maintenance, and sustainability analytics. Reduce costs, improve efficiency, and keep your business resilient in any environment.
Frictionless Service and Contactless Touchpoints
Enhance the guest journey with invisible payments, AI-assisted interactions, and contactless services. Every touchpoint is designed to be simple, intuitive, and stress-free.
Franchise Services Modernization
Transform franchise operations with AI-driven analytics, streamlined workflows, and modern lifecycle management. Drive growth, efficiency, and consistency across every franchise location.
EVOQ: Bold Innovation for Travel & Hospitality
EVOQ helps hospitality leaders turn complex challenges into competitive advantage. By combining AI-driven innovation with deep industry expertise, we co-create new guest experiences, unlock digital productivity, and modernize operations. From hyper-personalized journeys to intelligent revenue management, EVOQ transforms vision into measurable outcomes—elevating guest satisfaction and driving growth across the entire travel ecosystem.
ServiceNow Insights and Thought Leadership
Explore co-branded resources from ServiceNow and Myridius designed to help you get more value from the Now Platform. From industry perspectives and platform best practices to real-world use cases, these assets provide practical guidance on modernizing operations, improving service experiences, and scaling enterprise workflows with confidence.
