A global cruise line leader saw defective mobile apps drive guest dissatisfaction, with low automation coverage and slow manual regression delaying launches. Myridius reassessed the QA operating model and automated more than 90 percent of the regression suite, cutting regression execution from 624 hours to 50 and reducing regression run cost by more than 90 percent.
Key Outcomes
- More than 90 percent of the regression suite automated.
- Regression execution cut from 624 hours to 50 hours.
- More than 90 percent reduction in regression run cost.
Overview
A global cruise line leader faced guest dissatisfaction driven by defective mobile apps. Gaps in the existing QA process allowed defects to leak into production, while low test automation coverage increased time-to-market across web, mobile, and shipboard applications, and slow manual regression cycles delayed launches. Myridius performed an exhaustive assessment of the QA process to diagnose root causes and redesign regression execution, then materially expanded automated testing across customer-facing channels. As a result, the client automated more than 90 percent of the existing regression suite, cut regression execution time from 624 hours to 50 hours, achieved more than a 90 percent reduction in regression run cost, and improved software quality and time-to-market across web, mobile, and shipboard applications.
Client Context
The client is a global cruise line leader delivering digital experiences to guests across web, native mobile, and shipboard applications.
Reliable QA mattered here because defective apps directly harmed the guest experience, and slow manual regression cycles constrained how quickly the business could release new features. What was at stake was both guest satisfaction and release velocity across a complex set of customer-facing channels.
The Challenge
Defective mobile apps were driving guest dissatisfaction and a sub-par customer experience. Gaps in the existing QA process allowed defects to leak into production, while low test automation coverage increased time-to-market and manual regression cycles delayed launches. The desired state was a stronger QA operating model with high automation coverage and fast, low-cost regression.
Consider a release cycle. Running regression manually took 624 hours, a multi-week effort that delayed launches and constrained release velocity, while coverage gaps let defects slip into production where guests encountered them. The combination undermined both quality and speed.