Supporting Uptime in a High Complexity Service Environment 

The client operates in the logistics and transportation services sector, providing transport refrigeration and trailer services where equipment uptime directly impacts customer operations. 

Field technicians work in high pressure environments where delays in diagnosis or repair can cascade into missed deliveries and service penalties. As the business expanded into new markets, the complexity of equipment, documentation, and training increased significantly. 

Technicians needed fast access to accurate repair guidance in the field. Instead, they were forced to manually search through extensive third-party documentation, slowing resolution times, and increasing the risk of errors. 

THE CHALLENGE WAS NOT LACK OF INFORMATION.
IT WAS A LACK OF ACCESSIBLE, TRUSTED KNOWLEDGE AT THE MOMENT OF NEED.

From Manual Reference to Measurable Impact 

Rather than separating challenges and outcomes, this engagement is best understood by examining what fundamentally changed in how technicians accessed and applied knowledge.

Why Myridius? AI Designed for Field Reality  

The client selected Myridius because they needed more than a document search tool. They needed a field-ready AI experience that technicians would use under real service conditions. 

Myridius brought

• Deep experience designing AI solutions for operational environments 

• A focus on mobile first usability for field teams 

• Strong emphasis on validated knowledge and accuracy 

• Practical delivery that balanced speed with service quality 

Rather than adding another system, Myridius embedded intelligence directly into the technician workflow. 

Pocket Assistance for Real Time Field Knowledge

Myridius delivered a Generative AI powered Pocket Assistance solution designed to put trusted service knowledge into technicians’ hands exactly when needed. 

Myridius Delivered

Most importantly, technicians gained confidence and focus on high pressure service scenarios.