Quality Engineering & Assessment
for a Global Hospitality Brand
We worked with a global leader in the travel and hospitality sector that supports thousands of customers and properties worldwide. As their footprint expanded, their existing systems struggled to keep pace. Limited internal bandwidth and gaps in test automation made it increasingly difficult to maintain quality at scale. They needed a dedicated expert team that could not only stabilize performance but also drive continuous enhancement of their core application.
Industry
Travel & Hospitality
Employee Count
9000+
Myridius Service Offering
Quality Engineering, Test Automation, & DevOps Integration
Overview
One of the world’s largest vacation ownership and resort companies wanted to enhance their booking and reservation management. The company’s proprietary Clarity Reservation System (CRS) manages the reservation lifecycle for thousands of resorts across geographies. The system’s integrated, real-time data came from sales, marketing, and inventory operations. As the business scaled, release cycles grew shorter while the product footprint expanded. Manual testing and fragmented automation frameworks became bottlenecks. This led to delays in test delivery and release readiness. To address this, the company partnered with Myridius to ensure their system remained efficient and performed well with our quality engineering expertise. The goal was not only to automate testing, but also to transform this into a core capability that enabled agility, reliability, and confidence in every deployment.
The Challenge
Fragmentation, Complexity, and Testing Bottlenecks
The client’s quality assurance process was limited by a combination of legacy frameworks, manual dependencies, and disjointed testing pipelines. As the reservation system evolved, the QA teams struggled to maintain test consistency across new feature releases & environments.
Key Pain Points
During our initial interactions and further analysis of their system, we were able to discover the challenges with the environment and how they shipped new features.
A large portion of regression testing was executed manually, leading to long test cycles, higher defect leakage, accumulated technical debt, and inconsistent quality.
Test data existed across multiple repositories and spreadsheets. Without a central structure, test data maintenance was cumbersome and reusability was minimal.
The Selenium-based automation relied on fixed timeouts, extending test execution time and causing frequent false negatives due to dynamic UI behavior.
As the Clarity system added modules for dynamic pricing, partner APIs, and loyalty programs, maintaining test stability across branches and versions became an operational challenge, leading to the following issues:
- Longer QA cycles
- Slower time-to-market
- Growing friction between testing, development & release management teams
A large portion of regression testing was executed manually, leading to long test cycles, higher defect leakage, accumulated technical debt, and inconsistent quality.
Test data existed across multiple repositories and spreadsheets. Without a central structure, test data maintenance was cumbersome and reusability was minimal.
The Selenium-based automation relied on fixed timeouts, extending test execution time and causing frequent false negatives due to dynamic UI behavior.
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Longer QA cycles
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Slower time-to-market
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Growing friction between testing, development, and release management teams
From Problem to Blueprint
A Strategy for Continuous Quality
As we started working, our team began the engagement by conducting a deep discovery assessment. We analyzed the existing frameworks, environment configurations, pipeline workflows, and team practices.
The Strategy
The objective was to define a unified quality engineering architecture capable of scaling with the brand’s modernization roadmap.
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Empower functional teams through autonomous pipelines integrated with Azure DevOps
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Standardize data governance and environment management for test consistency
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Enhance observability through real-time dashboards and result analytics for faster feedback loops
Discovery Insights
Our QA architects discovered that while automation existed in pockets, there was no cohesive framework governing test creation, data usage, or reporting. To fix this, we proposed a Quality Engineering Framework built on five pillars
A modular architecture adaptable to new UI modules or APIs
Common utilities and standard paths to the Page Object Model to minimize redundant locators
Test team enablement through no-dependency execution flows
Central dashboards for results, logs, and environmental insights
Test standards for test creation, maintenance and versions
Scalability
A modular architecture adaptable to new UI modules or APIs
Common utilities and standard paths to the Page Object Model to minimize redundant locators
Test team enablement through no-dependency execution flows
Central dashboards for results, logs, and environmental insights
Governance
Test standards for test creation, maintenance ,and versions
The Solution
Building a Centralized Automation Ecosystem with Cypress
With this blueprint in place, Myridius engineered a robust automation framework using Cypress. This was chosen for its speed, simplicity, and native JavaScript capabilities that aligned with the client’s modern web stack. The project unfolded in three structured phases, each adding measurable value.
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Myridius migrated more than 150 high-priority test cases from Selenium to Cypress, and the key innovations included
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The new framework was integrated into the client’s Azure DevOps (ADO) pipelines. Thanks to this, the teams were able to
This helped us democratize testing. It enables functional users to now run validations, analyze outcomes, and manage results autonomously. |
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Myridius implemented a “Validation rule” that reran unstable UI tests, stabilized UI locators until passing, then merged them into the main branch. This process strengthened test reliability and reduced false positives, all of which led to measurable improvements, such as
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Phase 1 - Foundation and Framework Modernization
Myridius migrated more than 150 high-priority test cases from Selenium to Cypress, and the key innovations included-
. Dynamic Wait Logic - Eliminated static timeouts by implementing conditional waits based on element availability, reducing test execution time by up to 40%. Reusable Test Data Utilities - Automated data creation using variables in test scripts, allowing functional teams quickly to generate and manipulate test data without engineering intervention
. Centralized Repository Design - Introduced a unified folder hierarchy with standardized JSON configurations for data and environment settings, improving maintainability
Phase 2 - Integration and Continuous Testing Enablement
The new framework was integrated into the client’s Azure DevOps (ADO) pipelines. Thanks to this, the teams were able to
. Trigger automated test runs directly from ADO without requiring command-line operations
. Select runtime variables such as environments, datasets, or browser configurations dynamically
. Access consolidated results and logs within the same DevOps dashboard
This helped us democratize testing. It enables functional users to now run validations, analyze outcomes, and manage results autonomously.
Phase 3: Optimization and Governance
Myridius implemented a “Validation rule” that reran unstable UI tests, stabilized UI locators until passing, then merged them into the main branch. This process strengthened test reliability and reduced false positives, all of which led to measurable improvements, such as
. Cross-tab Navigation Workarounds - We addressed Cypress’s multi-tab limitation through custom URL manipulations and lightweight HTML tweaks. Enhanced Debugging and Logging - Our team standardized logs across environments and introduced error snapshots for failed cases, enabling faster root-cause analysis
. Quality Governance Model - We established review workflows, coding standards, & test asset version control aligned to Myridius’ best practices
Collaboration and Upskilling
A key success factor was Myridius’ collaborative delivery model. The QA team worked as an embedded extension of the client’s own engineering team. This partnership ensured a sustainable capability build rather than a single implementation.
Upskilling & Knowledge Transfer
Iterative Delivery
Hybrid Governance
Myridius architects guided framework enhancements while client teams managed daily test execution and reporting
Results
Measurable Improvements Across Quality and Speed
Within months, the modernization initiative delivered tangible business and operational impact.
| Metric | Outcome | Impact |
| Automation Coverage | Migrated & expanded to 150+ critical reservation scenarios | Improved regression reliability & reduced manual effort |
| Execution Efficiency | Test runtime reduced by 40% through dynamic waits & optimized scripts | Faster QA cycles & quicker release readiness |
| Functional Team Autonomy | Autonomous execute pipelines directly via ADO with real-time analytics | Reduced dependency on automation specialists |
| Code Maintainability | Unified Page Object Model & reusable utilities | Lower maintenance cost & easier scalability |
| Pipeline Stability | Rerun & fix mechanism increased pass rates & pipeline resilience | More consistent & dependable deployments |
| Quality Visibility | Centralized dashboards & standardized logs | Improved issue traceability & team collaboration |
Beyond metrics, we helped the client’s QA department become a center of excellence for test automation, with the ability to scale confidently alongside business expansion.
The Myridius Edge
Myridius brought together its proven experience in enterprise-grade quality engineering along with deep domain expertise in hospitality to transform how the client approached testing and release assurance. By applying structured architecture principles, automation frameworks, and DevOps alignment, Myridius was not only able to deliver more than just solving a technical challenge but also bring in an operational shift geared toward continuous quality.
Key Differentiators in Delivery are -
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Integration of data-driven insights into testing dashboards for ongoing optimization
Today, Myridius continues to partner with the client as their trusted quality engineering advisor. We support their new enhancements in performance testing, API validations, and AI-driven test optimization.
Ensure Top-notch Platforms with Quality Engineering by Myridius
Through a combination of architectural clarity, modern automation, and deep collaboration, Myridius helped one of the world’s leading vacation ownership companies to modernize its QA efforts. The project not only accelerated release cycles and improved system reliability but also established a repeatable model for continuous quality across the enterprise.
With this transformation, the client gained
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Empowered teams capable of maintaining and expanding automation independently
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Empowered teams capable of maintaining and expanding automation independently
What's Next?
If your organization is struggling with test instability, slow QA cycles, or fragmented automation, Myridius can help you modernize quality engineering, accelerate releases, and scale with confidence.
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