Powering Global Supply Chain Excellence | Enterprise-Scale Data Platform Transformation

The Client’s Vision

Operating the supply chain backbone for a global QSR leader across North America, Europe, Asia, Australia, Latin America, and the Middle East, our client sought to elevate their capabilities:

• Enterprise Data Unification: Consolidate supply chain data from regional systems into a unified view, enabling enterprise-wide visibility and decision-making across thousands of locations globally.
• Real-Time Operational Intelligence: Enable real-time analytics across inventory, demand, and fulfillment metrics to proactively manage hundreds of millions of annual case deliveries.
• Enterprise-Grade Infrastructure: Support daily processing demands across thousands of locations, employees, and a large commercial vehicle fleet with robust, scalable infrastructure.
• Continuous Availability: Maintain continuous platform availability with rapid incident response for mission-critical, 24/7 restaurant operations worldwide.
• Strategic Partner Integration: Support the QSR partner’s digitalization initiatives with sophisticated data integration and daily extract delivery capabilities.

The opportunity: Transform to an integrated, intelligent supply chain platform that provides real-time visibility, predictive insights, and operational excellence at global scale.

Myridius’ Role: Supporting Three Pillars of Supply Chain Intelligence

Pillar 1: Global Data Lake Analytics & Reporting Platform

Myridius partnered with the client to architect and now operates their enterprise analytics foundation—a modern cloud data platform that ingests, transforms, and democratizes supply chain intelligence across the organization.

Technical Foundation

• Azure Data Lake Storage (ADLS) for scalable data repository
• Azure Data Factory (ADF) for automated data ingestion and orchestration
• Snowflake Data Warehouse for high-performance analytics
• Power BI for enterprise visualization and self-service insights

Operational Support Model

• 24x7x365 Support: Level 1 & 2 support with incident tracking and performance metrics
• Development Partnership: Continuous delivery of new data ingestions, transformations, and analytical applications
• Continuous Improvement: Streamlined processes, quality enhancement, and innovation embedded in operations

Value Delivered

• Unified Supply Chain View: Single source of truth across all global regions and operations
• Data Democratization: Self-service analytics enabling faster decision-making across the organization
• Operational Resilience: Enterprise-grade platform reliability supporting hundreds of millions of annual case deliveries
• Accelerated Innovation: Rapid deployment of new analytics capabilities as business needs evolve

Pillar 2: Global Supply Chain Reporting & Metrics

Over six years, Myridius has collaborated with the client to develop and support a comprehensive suite of mission-critical global reports that provide real-time operational intelligence across their supply chain network.

Order Processing KPIs Dashboard

• Purpose: Enhanced KPIs and metrics for order processing performance across regions
• Value: Weekly and monthly operational intelligence enabling continuous process optimization and performance tracking

Daily Orders Tracking Report

• Purpose: Real-time visibility into actual vs. budgeted order volumes across all markets
• Scope: Detail, weekly, month-end, and yearly reporting
• Value: Executive-level performance visibility enabling proactive capacity planning and resource allocation

Regional Operations Dashboard

Purpose: Comprehensive operational metrics across the supply chain ecosystem

Key Metrics

• Restaurant counts and coverage across global markets
• Distribution center capacity and utilization
• Supplier network status across regions
• Product stock levels across categories (dry, frozen, refrigerated)
• Restaurant and supplier order volumes by region/market

Value: Enterprise-wide operational health monitoring, identifying growth opportunities and optimization areas

QSR Partner Digitalization Integration

• Purpose: Daily data integration supporting the QSR partner’s digital transformation initiatives
• Scope: Capturing and delivering DC-level intelligence across all regions

Daily Extracts Delivered

• Sales Extracts: Distribution to restaurant delivery data
• Receipts Extracts: Supplier to DC purchase data
• Inventory Extracts: Real-time DC stock position data

Value: Enables the QSR partner’s enterprise visibility and planning systems, strengthening strategic partnership through data transparency

QSR Supply Chain Visibility Platform

Purpose: End-to-end supply chain transparency across the three-tier network

Daily Extracts Delivered

• DC Demand & Inventory: Distribution center planning intelligence
• Supplier Demand & Inventory: Upstream supply chain visibility
• Restaurant Demand & Inventory: Downstream consumption patterns

Value: Supports predictive supply chain management, helping reduce stockouts, optimize inventory carrying costs, and improve fulfillment reliability across the entire network

Regional Coverage: All solutions deployed across six continents with regionalized metrics and localized support.

Pillar 3: Mobile & Web Application Development for Field Operations

Myridius provides end-to-end development and support for the client’s PDA Mobile and Web applications—the digital tools that drivers and DC supervisors use daily to manage deliveries, routes, and quality control across the last mile to restaurant locations.

Application Capabilities

• Route Management: Optimized delivery planning and execution
• Product Condition Monitoring: Real-time damage reporting and quality tracking
• Delivery Adjustments: On-the-fly order modifications and confirmations
• Temperature Monitoring: Cold chain compliance and food safety verification
• Vehicle Condition Tracking: Fleet health and maintenance alerts
• Digital Delivery Confirmation: Proof of delivery and exception management

Service Model

• Ongoing Enhancement Design & Development: Continuous feature evolution based on field feedback
• Level 3 Bug Fix Support: Expert-level issue resolution and root cause analysis
• 24x7 On-Call Support: Always-available assistance for mission-critical mobile operations
• Multi-Market Deployment: Currently operational in UK, US, and Canada with expansion roadmap

Value Delivered

• Operational Efficiency: Paperless, real-time delivery management improving driver productivity
• Quality Assurance: Immediate capture of product condition issues enabling proactive intervention
• Customer Experience: Accurate, timely deliveries with digital confirmation improving restaurant satisfaction
• Data Integrity: Field data captured at source, eliminating manual transcription errors
• Scalability: Platform ready for expansion beyond current markets to global footprint

Technical Excellence

• Reliable Development & Support Team: Deep mobile and web expertise with proven delivery track record
• Responsive Partnership Model: Agile interaction enabling rapid issue resolution and feature delivery
• Established Controls & Processes: Enterprise-grade governance, security, and change management
• Reduced Risk: Minimized outages, faster resolution times, and proactive monitoring

Innovation Showcase: Exploring AI-Powered Possibilities

Working collaboratively with client leadership, Myridius developed innovation prototypes to explore future capabilities:

AI-Enabled Driver Experience Concept

• Concept exploration: Intelligent co-pilot for field operations
• Automated exception handling and decision support capabilities
• Enhanced driver productivity and safety potential
• Client reception: The prototypes resonated strongly with client leadership, demonstrating alignment with their future vision and strategic objectives

Cross-Functional Project Delivery Support

Beyond the three core pillars, Myridius provides flexible, on-demand expertise for various supply chain initiatives:

Resource Partnership

• Project Managers: Supporting complex, multi-workstream supply chain initiatives
• Business Analysts: Translating operational needs into technical requirements
• Power BI Developers: Creating custom analytics solutions for specialized use cases

Value Proposition: Elastic capacity that scales with project demands—providing specialized skills exactly when needed without fixed overhead.

Strategic Business Outcomes

Operational Excellence at Scale

• 24x7x365 Platform Availability: Mission-critical systems operating with enterprise-grade reliability
• Real-Time Visibility: Dashboard-driven decision-making enabling faster responses
• Proactive Issue Resolution: Level 1 & 2 support with incident tracking preventing escalations
• Continuous Innovation: Regular enhancement delivery keeping pace with business evolution

Global Scale & Consistency

• Six-Continent Coverage: Unified platform serving diverse markets with localized intelligence
• Enterprise-Wide Intelligence: Consistent visibility from supplier through DC to restaurant
• Standardized Metrics: Consistent KPIs enabling cross-regional comparison and best-practice sharing
• Centralized Support Model: Global support team with regional expertise ensuring consistent service quality

Strategic Partnership Value

• QSR Partner Integration: Daily data delivery supporting corporate digitalization and visibility initiatives
• Field Operations Digitalization: Mobile applications transforming last-mile delivery and quality management
• Data Democratization: Self-service analytics empowering teams across functions and geographies

Technology Foundation for Future

• Modern Cloud Architecture: Azure, Snowflake, and Power BI providing scalability for future growth
• API-Ready Platform: Integration-friendly design enabling rapid connection to new systems and partners
• Mobile-First Operations: Digital field tools ready for global expansion

The Partnership Approach: Why This Collaboration Works

• Proven Track Record: Six years of continuous delivery, platform stability, and operational excellence demonstrate sustained value creation.
• Elastic, Responsive Model: Development teams, support teams, and specialized resources scale to meet evolving needs without fixed overhead constraints.
• Always-On Reliability: 24x7x365 commitment matching the mission-critical nature of global supply chain operations.
• Innovation Partnership: Continuous process improvement, quality enhancement, and forward-looking exploration (AI prototypes) supporting the client’s vision for industry leadership.

Looking Forward: Supply Chain Intelligence in the AI Era

The foundation built in partnership—comprehensive data lake, real-time analytics across distribution centers, and mobile field operations—positions the client for the next evolution: AI-powered supply chain optimization.

Potential Next-Phase Opportunities

• Predictive Analytics: Demand forecasting and inventory optimization using ML models
• Generative AI Field Applications: Intelligent assistants for drivers and supervisors
• Digital Supply Chain Twin: “What-if” modeling and prescriptive recommendations
• Automated Anomaly Detection: Proactive identification of disruptions before impact
• Dynamic Route Optimization: AI-driven delivery planning responding to real-time conditions

The Partnership Journey

For six years, Myridius has been the trusted technology partner supporting global supply chain intelligence for this leading logistics provider—from the data platform processing millions of daily transactions to the mobile apps drivers use to deliver excellence to thousands of restaurant locations worldwide.

This is an operational partnership that combines enterprise-scale infrastructure, 24x7 reliability, continuous innovation, and collaborative expertise to support one of the world’s most complex logistics networks.

The result: A client who continues to trust Myridius with their mission-critical operations, year after year, as we deliver not just technology, but operational excellence at global scale—supporting their vision while exploring forward-thinking innovations together.